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Working structure, not final

WinWinter Terms and Conditions: The Agreement Behind Your Account

The Winwinter terms in full: account duties, the welcome offer and bonus conditions, payment and payout rules, inactivity, and the complaint route open to you.

Section Index With a Reason to Read Each One

This document is a working structure dated 29 October 2026 and is not final. It is replaced by the operator’s own terms once the brand agreement is signed, or by a lawyer’s adaptation. This agreement governs the relationship between the operator and the account holder, setting out the rights, obligations and restrictions applicable to the use of the platform.

Section	What it governs	Read it if
Section Index With a Reason to Read Each One	The structure of this agreement	You are looking for a specific rule
Terms Used in This Document	The defined meanings of specific words	You need clarification on terminology
Who May Hold an Account	Eligibility, age restrictions and prohibited territories	You are opening a new account
Account Duties and Verification	Security, data accuracy and identity checks	You are submitting documents for review
Payment In and Payment Out	Deposits, withdrawals, limits and turnover rules	You are requesting a payout
Bonus Terms	Wagering, contributions and promotional restrictions	You are about to activate a bonus
Inactivity and Closure	Dormant status and voluntary account closure	Your account has been inactive for more than a year
Conduct That Ends an Account	Fraud, abuse and prohibited software	You require information on account termination
Faults, Misfeeds and Incorrect Credits	Technical errors and system malfunctions	A game freezes during an active round
Raising and Escalating a Complaint	The internal dispute resolution procedure	You disagree with a decision on your request
Amendment and Notice	How these terms are updated	You receive a notification of changing terms
Applicable Law and Forum	The law applicable to this agreement	You are initiating formal legal correspondence

Terms Used in This Document

1.1. “Account” means the personal profile opened by an individual on this platform for the purpose of accessing the games and the sportsbook, maintained under these terms and conditions.

1.2. “Bonus balance” means the segregated portion of the account balance that holds promotional funds, free-spin winnings and any associated accumulated winnings that remain subject to an unfulfilled wagering requirement.

1.3. “Real balance” means the portion of the account balance that holds deposited funds and cleared winnings, which are not subject to promotional wagering requirements and are available for withdrawal subject to standard processing rules.

1.4. “Wagering requirement” means the compulsory multiplier applied to promotional funds or free-spin winnings, dictating the total volume of stakes that must be placed before the bonus balance is converted into the real balance.

1.5. “Dormant account” means an account that has recorded no login activity and no transactional activity for a continuous period defined in the schedule to this agreement.

1.6. “Payment instrument” means any debit card, e-wallet, bank account or cryptocurrency wallet used to transfer funds to or from the platform, which must in all cases be registered in the exact legal name of the account holder.

1.7. “Verification” means the mandatory procedural check of the account holder’s identity, age, residential address and, where applicable, source of funds, executed through the submission and review of official documentation.

Who May Hold an Account

2.1. An account may only be opened and maintained by an individual who is at least 18 years of age. Any account found to have been opened by a minor shall be closed immediately, all deposits shall be returned, and all associated winnings shall be voided.

2.2. Access to the platform is restricted based on the territory of residence. The list of restricted territories is set out in the schedule to these terms. Individuals residing in or accessing the platform from a restricted territory are strictly prohibited from opening an account or depositing funds.

2.3. An individual is permitted to hold one account only. This restriction applies per person, per residential address, per household, per network address, per device fingerprint and per payment instrument. The creation or attempted creation of a second account shall result in the immediate closure of all associated accounts, the confiscation of all bonus funds, and the voiding of all winnings derived from any account.

2.4. Employees, contractors, affiliates, and immediate family members of the operator or its direct suppliers are prohibited from opening an account or participating in any real-money activity on the platform.

Account Duties and Verification

3.1. The account holder must provide accurate, complete and current personal information during the registration process, including their full legal name, date of birth, residential address, telephone number and email address. Any subsequent changes to this information must be communicated to the operator promptly.

3.2. The account holder is solely responsible for maintaining the confidentiality of their login credentials. The operator accepts no liability for any unauthorised access, activity or financial loss resulting from the account holder’s failure to secure their credentials or device.

3.3. An account is strictly personal and non-transferable. The account holder may not sell, transfer, or assign their account, nor may they permit any third party to access or utilise their account for any purpose.

3.4. Verification of the account holder’s identity is mandatory. Before a first withdrawal is processed, the account holder must submit a government-issued photo identity document and a proof of address document dated within the last three months.

3.5. These verification checks, alongside ongoing transaction monitoring and potential requests for source-of-funds documentation, are executed to fulfil the operator’s obligations under applicable anti-money-laundering legislation. Failure to provide requested verification documents within the stipulated timeframe shall result in the suspension of the account and the withholding of requested withdrawals.

Payment In and Payment Out

4.1. Deposits and withdrawals may only be executed using the payment methods integrated into the platform’s cashier. The operator reserves the right to add, remove or suspend specific payment methods without prior notice.

4.2. The minimum permissible deposit and the minimum permissible withdrawal are each set at approximately 15, expressed in the currency shown in the cashier. The exact minimum for each specific method is displayed at the point of transaction.

4.3. Withdrawals are subject to strict maximum processing ceilings. The published ceilings are 500 per day, 2,000 per week, and 7,000 per month, all expressed in the currency shown in the cashier. Requests exceeding the monthly ceiling shall be processed in scheduled instalments until the full balance is cleared. The exact limits applicable to an individual account are visible within the cashier interface.

4.4. Withdrawals must be processed back to the exact payment instrument that was utilised to fund the original deposit. Where this is technically impossible, the operator shall route the withdrawal to an alternative verified payment instrument registered in the account holder’s own legal name.

4.5. All deposited funds are subject to a mandatory turnover rule. A deposit must be turned over approximately three times in real-money play before a withdrawal of those funds can be requested. This requirement is enforced as an anti-money-laundering measure to prevent the use of the platform as a financial transit vehicle.

4.6. In the event that funds, winnings or promotional credits are erroneously credited to an account due to a technical fault or human error, the credited amount remains the property of the operator. The operator reserves the right to deduct the erroneously credited funds from the account balance without prior notification. If the account holder has withdrawn such funds prior to the correction, the withdrawn amount shall constitute a legally enforceable debt owed to the operator.

4.7. The operator does not ordinarily apply administrative fees to standard deposit or withdrawal requests; however, the account holder remains liable for any conversion fees, processing fees or deductions applied by their own banking institution or payment provider.

Bonus Terms

5.1. All promotional funds and free-spin winnings are subject to a compulsory 35x wagering requirement unless explicitly stated otherwise in a specific promotion’s rules. The bonus balance cannot be withdrawn until this wagering requirement has been fulfilled in its entirety.

5.2. Different game categories contribute to the clearance of the wagering requirement at different percentage rates. Stakes placed on slots contribute at 100%. Stakes placed on software table games contribute at 10%. Stakes placed within the live casino contribute at 5%. Certain individual titles may be excluded entirely, as detailed within the promotional interface.

5.3. While a bonus remains active on the account, a maximum stake limit applies to all bets. The exact maximum stake figure is set out in the bonus terms inside the account. Placing a single stake that exceeds this limit constitutes a breach of these terms.

5.4. An account may hold only one active bonus at any given time. Promotions cannot be stacked, and a new offer cannot be activated until the current active bonus is either cleared, exhausted or manually cancelled.

5.5. For full details on the mechanics of promotional offers, the conditions attached to them, and how turnover is calculated, review the WinWinter Casino bonus documentation. Any attempt to withdraw funds from the real balance while a bonus remains active shall result in the immediate forfeiture of the active bonus and all associated bonus winnings.

5.6. Certain promotions, including but not limited to specific free-spin packages and cashback credits, may carry a maximum cashout cap. Where a cap applies, any winnings exceeding that designated figure shall be automatically removed from the balance at the moment the wagering requirement is completed.

5.7. The operator reserves the right to void any bonus, confiscate bonus winnings, and close the account if the account holder is found to be engaging in promotional abuse, irregular betting patterns designed solely to clear wagering requirements, or any breach of the maximum stake rule.

Inactivity and Closure

6.1. An account is treated as a dormant account if no successful login has been recorded and no real-money bets have been placed for the continuous period stated in the schedule to this agreement.

6.2. Once an account is formally classified as a dormant account, we reserve the right to apply a monthly inactivity fee at the rate stated in the schedule to this agreement, expressed in the currency shown in the cashier.

6.3. This inactivity fee is deducted directly from the real balance of the dormant account on a monthly basis until the real balance reaches zero or the account is successfully reactivated by the account holder.

6.4. The account holder may reactivate a dormant account at any time by completing a successful login and placing a real-money bet or making a deposit.

6.5. If the real balance reaches zero, no further inactivity fees are applied, and we reserve the right to close the dormant account permanently at our sole discretion without further notice.

6.6. The account holder retains the right to close the account at any time at their own request by contacting our support team and stating the intention to terminate the agreement.

6.7. Upon closure of an account at the account holder’s own request, the procedure for returning a remaining balance applies. The remaining real balance is returned to the payment instrument originally used to deposit the funds.

6.8. If the original payment instrument is no longer available, has expired, or cannot accept the return transfer, we require the account holder to provide a secondary payment instrument registered in their own name, subject to full verification.

6.9. We reserve the right to withhold the remaining balance if the required verification documents are not provided or if the account is under investigation for a breach of these terms.

6.10. Any bonus balance remaining on the account at the time of closure is immediately forfeited and cannot be converted into a real balance or withdrawn under any circumstances.

Conduct That Ends an Account

7.1. Holding multiple accounts is strictly prohibited under this agreement. The account holder may open and operate only one account per person, per household, per network address, per device, and per payment instrument.

7.2. If we determine that the account holder has opened or attempted to open a second account, both the original account and the duplicate account are closed immediately and without prior warning.

7.3. In the event of a duplicate account closure, all funds and winnings accumulated across all related accounts are confiscated in full, and any active bonuses are voided.

7.4. Bonus abuse constitutes grounds for immediate account termination. Bonus abuse includes, but is not limited to, exploiting a promotional offer, delaying game rounds to a point at which no wagering requirement remains, or leaving large stakes on a table and returning after bonus wagering has been completed.

7.5. The use of software to automate play, including bots, scripts, or any other automated decision-making programs, is strictly forbidden and constitutes a severe breach of these rules.

7.6. Any evidence of automated play results in the immediate and permanent closure of the account, and all associated funds and winnings are confiscated without the possibility of appeal.

7.7. Fraud involving payment instruments, including the use of stolen cards, initiating chargebacks, or attempting to deposit from a payment instrument not registered in the account holder’s own name, constitutes a fundamental breach of this agreement.

7.8. If we detect fraud involving payment instruments, the account is blocked immediately, all funds are confiscated, and we reserve the right to report the conduct to the competent authorities.

7.9. We reserve the right to review transaction records and gameplay activity at any time to ensure compliance with these rules and to detect prohibited conduct.

7.10. Where an account is terminated under this section, we are under no obligation to refund any deposits or return any real balance remaining in the account at the time of closure.

Faults, Misfeeds and Incorrect Credits

8.1. A technical fault in a game, a misfeed, or a software malfunction voids all bets and payouts connected with it.

8.2. We take reasonable steps to ensure the continuous operation of the platform, but we do not guarantee that the software will be free from errors, defects, or interruptions at all times.

8.3. In the event of a system malfunction, any wagers placed during the period of the fault are rendered void, and the initial stake is returned directly to the real balance.

8.4. Any winnings resulting from a technical fault, misfeed, or software error are void and must be forfeited, regardless of whether the fault was apparent to the account holder at the time of play.

8.5. If funds are credited to an account in error due to a technical fault, an incorrect settlement of a game, or a manual processing error, those funds remain our exclusive property.

8.6. The account holder is strictly obliged to notify us immediately on becoming aware of an incorrect credit to the account balance.

8.7. We reserve the right to reverse any incorrect credit and deduct the corresponding amount from the balance without prior notice and without requiring the account holder’s consent.

8.8. If the account holder has withdrawn funds that were credited in error before we become aware of the fault, the withdrawn amount constitutes a legally enforceable debt owed by the account holder to us, and we take the necessary steps to recover it.

8.9. If bets are placed using funds credited in error, all such bets and any subsequent winnings derived from them are voided and confiscated upon discovery of the error.

8.10. Our internal records regarding the occurrence of a fault, misfeed, or incorrect credit are considered final and binding in any dispute.

Raising and Escalating a Complaint

9.1. If the account holder experiences an issue or disagrees with a decision made regarding the account, they have the right to raise a formal complaint through our established internal procedure.

9.2. The procedure for making a complaint begins with sending a detailed email to [email protected], which is the designated address for all account, payment, and complaint matters.

9.3. A complaint must be submitted within three months of the incident occurring. Any complaint received outside this window may not be reviewed.

9.4. When submitting a complaint, the account holder must include the account ID, the exact date and time of the event, the precise nature of the dispute, and any supporting evidence such as screenshots or transaction references.

9.5. We acknowledge receipt of a complaint within an expected window of three business days from the time the email is received.

9.6. The initial review of the complaint is conducted by a dedicated support specialist, who provides a resolution within an expected window of fourteen days.

9.7. If the decision provided at the first stage does not satisfy the account holder, they may request an escalation inside the company by replying to the decision email and stating their reasons for disagreement.

9.8. Upon escalation, the complaint is reviewed by a senior manager, whose assessment focuses purely on adherence to these terms and the factual accuracy of the initial decision.

9.9. The escalation stage carries an expected reply window of a further fourteen days from the date the escalation request is acknowledged.

9.10. The decision reached by the senior manager represents the final stage of the complaint route. The procedure is resolved entirely within the boundary of the company, and no external dispute-resolution body is engaged.

Amendment and Notice

10.1. We reserve the right to amend, update, or modify these terms and conditions at any time and at our sole discretion.

10.2. Changes to these terms may be necessitated by commercial operational requirements, updates to our internal procedures, or changes in the services provided on the platform.

10.3. Where a material change is made to this agreement, the account holder is formally notified of the amendment before the change takes effect.

10.4. Notification of material changes is provided by a prompt upon the next login or by an email sent directly to the registered address associated with the account.

10.5. The account holder is required to acknowledge and explicitly accept the amended terms to continue using the platform and placing real-money bets.

10.6. If the account holder does not accept the amended terms, they must cease using the platform immediately and request the closure of the account in accordance with the closure procedure.

10.7. Minor changes, including corrections to typographical errors or adjustments that do not materially affect the account holder’s rights or obligations, may be implemented without prior notice.

10.8. It remains the account holder’s own responsibility to review the current version of these terms regularly to ensure they understand the rules governing the account.

10.9. This document is a working structure dated 29 October 2026 and is not final. The date of last update is published at the head of this document and is updated with every edit to indicate the current version in force.

10.10. Continued use of the platform following the publication of non-material changes constitutes binding acceptance of the updated agreement.

Applicable Law and Forum

11.1. The agreement behind the account, and any dispute or claim arising out of or in connection with it, is governed by and construed strictly in accordance with the applicable law stated in the agreement.

11.2. All terms contained in this document are interpreted exclusively under the applicable law stated in the agreement, as set out in the schedule to this agreement.

11.3. The forum for the contract and for the resolution of any legal proceedings is the competent courts named in the agreement.

11.4. By registering an account and accepting these terms, the account holder irrevocably agrees that the competent courts named in the agreement settle any dispute or claim that cannot be resolved through our internal complaint route.

11.5. This choice of law and forum applies strictly to the contractual relationship between the account holder and the operator of this platform.

11.6. The account holder agrees that any legal action or proceeding is brought solely in the forum named in the agreement, and formally waives any objection to the venue of any such action.

11.7. If any provision of these terms is found by a competent court to be invalid, illegal, or unenforceable, that specific provision is severed from the agreement.

11.8. The severance of an invalid provision does not affect the validity or enforceability of the remaining clauses, which remain in full force and effect without alteration.

11.9. This clause establishes the legal framework for the interpretation and enforcement of these terms and conditions between the parties.

11.10. The account holder is advised to retain a copy of this document, together with the schedule referred to in it, for their own records.